Shipping Costs

We offer free standard shipping on all orders over $50.

Orders totaling less than $50 will incur a standard shipping fee calculated at checkout.

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation.

Delivery Estimates

Shipping times vary depending on location and availability, typically between 5-10 business days from the shipping date.

You will receive tracking information via email once your order ships.

Returns

Returns are accepted within 30 days from the delivery date.

A flat $25.00 restocking fee applies to all returns. This restocking fee is separate from any return shipping costs, which are the customer's responsibility unless otherwise indicated.

Items must be returned in their original condition, unused, and with all original packaging.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us immediately at info@rugbranch.com for assistance and resolution.

International Shipping

Currently, we only ship within Canada and the United States.

Customer Support

For any questions regarding shipping, tracking, or returns, please contact our customer support team at info@rugbranch.com.

Rug Branch ships to anywhere in the U.S and Canada (excluding Alaska and Hawaii).

Please note, we do not deliver to P.O. Boxes (including APO and FPO) or U.S. Territories. If your order includes a P.O. Box address, our Customer Care team will contact you for an alternative address. If we do not receive a response within seven days from the original order date, your order will be canceled.

For customers in other countries, please contact our Customer Care team at info@rugbranch.com with your name, country, and email.

At Rug Branch, we aim to ship your order within 1 to 2 days, with delivery typically taking an additional 1 to 5 business days.

If your order is delayed beyond the stated timeframe, please wait at least 48 hours for the tracker to update before reaching out to our Customer Care team.

To track your order, please follow these steps:

1. Log in to your account using the credentials you used when placing your order.
2. Navigate to your "My Account" dashboard.
3. Locate "Order History" to see a list of your recent orders.
4. Find the specific Order # you wish to track and click on it.
5. You will see the order status, which will either be "Fulfilled" or "Unfulfilled".
6. Under the order status, you will find a "Track Shipment" link. Click on this link.
7. You will be redirected to the shipping carrier's page where you can view the live updates and current status of your shipment.

If you encounter any issues or have further questions about tracking your order, please don't hesitate to contact our Customer Service team at info@rugbranch.com for assistance.

The requirement of a signature upon delivery depends on the policies of the shipping carrier delivering your order. For specific details, please refer to your tracking information or contact the carrier directly.

Due to the large size of our rugs, we are unable to ship to P.O. Boxes or APO/FPO addresses. Please provide a physical shipping address during checkout.

We strive to ship orders out on the same day; however, during times of high demand, there may be slight delays. If your tracking information has not updated for more than 2 business days, please contact us at info@rugbranch.com for assistance.

There are no additional fees or duties for cross-border shipments between Canada and the U.S. We have shipping facilities located in both countries to ensure smooth, cost-effective delivery.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information for the shipping carrier at hand. You can use this information to monitor the status of your shipment.

If your order with Rug Branch has not yet been shipped:

Kindly reach out to us at info@rugbranch.com with your order number and the updated shipping address.

If your order has already been shipped:

To expedite changing your shipping address, we recommend using FedEx or UPS Delivery Manager. Simply log in with your order tracking number on the carriers website and navigate to "Manage Delivery," and select "Deliver to Another Address."

Please ensure to monitor your spam/junk mail folders for our communications, as they may occasionally bypass your inbox.

Yes, we offer expedited shipping options for faster delivery. During checkout, you can select expedited shipping services available for your location.

If your package is delayed beyond the estimated delivery date, please check the tracking information provided in your shipping confirmation email for updates. Delays can sometimes occur due to weather conditions, carrier issues, or other unforeseen circumstances.

After your order has shipped, you may contact the shipping carrier directly to request a specific delivery date or delay. Please note this option is entirely dependent on the carrier’s policies and scheduling capabilities.

We use major carriers such as FedEx, UPS, and LTL freight services for larger shipments, ensuring reliable and timely delivery.

Yes, shipping insurance is included for all orders on www.rugbranch.com. If your package arrives damaged, please contact our support team immediately at info@rugbranch.com for prompt assistance and resolution.