Cancellation policy

Cancellation Policy

Order Cancellations

  • Orders may be canceled without penalty within 24 hours of placing the order, provided the order has not already been processed or shipped.

  • To cancel an order, please contact us immediately at info@rugbranch.com with your order number.

Cancellation After Shipping

  • Orders canceled after processing or shipment are subject to our standard return policy, including a $25.00 restocking fee and customer responsibility for return shipping costs.

Refunds for Cancellations

  • Eligible cancellations will be refunded in full to the original payment method within 5-7 business days.

  • Refunds for orders canceled after shipment are issued once the returned items are received and inspected, minus applicable restocking and return shipping fees.

Special Orders and Custom Items

  • Special or custom orders cannot be canceled once production has begun. These items are non-refundable unless damaged or defective upon arrival.

Customer Support

  • For assistance with cancellations or further inquiries, please contact our customer service team at info@rugbranch.com.